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FIG Import group, Canada's premier importers/distributors of giftware, home decor, florist supplies,
fashion jewellery, accents, fresh flowers, greens, christmas and holiday decor.
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Shipping and Returns

Shipping fees for parcels (non palletized) are capped at 15% of the value of your invoice. Shipping on pallets are quoted to you on your order confirmation. Orders made before 2:00 PM Eastern Standard Time* will be shipped the next business day or depending of warehouse pick/pack lineup.

DELIVERIES WITHIN ONTARIO, expect delivery with 2-4 business days (to major centers), or 3-5 business days to remote locations. There are no deliveries on Saturday, Sunday, and Holidays. Orders placed on Saturday or Sunday will be processed on Monday with delivery next business day.

DELIVERIES OUTSIDE OF ONTARIO, expect delivery within 3-5 business days or longer by CanPar. There are no deliveries on Saturday, Sunday, and Holidays. Orders Placed on Saturday or Sunday will be processed on Monday.

Once your order is processed, you will be emailed/faxed your tracking number (on your invoice). All orders within Canada can be tracked at www.canpar.ca

Returns

Customers who wish to return products purchased will be subject to a restocking fee. The shipping costs for returning the products will be the responsibility of the customer. Once the products are received, management will confirm the products are the same products purchased, and confirm the products are unopened in it’s original shipped condition. After inspection, the customer will receive a charge back to their credit card. The customer will not be charged back the initial shipping costs, if applicable. The customer has 5 days from the time received to decide on a return. FIG Import group reserves the right to decline any returns after the 5 day grace period. All decisions made by FIG Import group management are final.

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